Policies
Rental Rates: All charges are for two-day usage rental period. If you require longer than a two-day rental, additional charges may apply. If rental is a customer pick-up, any equipment returned after date and time due is subject to additional charges.
Delivery Policy: Delivery and pick up after your event is available for a $250 fee, up to a 25-mile radius of J.Baldwin’s Restaurant. If your location is farther than 25 miles away, additional charges apply. Items are delivered and picked up only to an area a truck can drive to. Delivery does not include set-up or take-down of equipment. Delivered items are to be stacked and ready for pick-up.
Customer Pick-up: We require a valid Michigan driver’s license and a credit card for pick-up from store. All items rented are to be returned the following work day, no later than 4:00 PM or an additional cost will be charged. We may offer to help you the customer load your vehicle however we are not responsible for any damages and you take responsibility for correctly loading your vehicle. Baldwin Restaurant Group to be held harmless for any and all damages arising from customer pickups.
Loss or Damage: All items should be counted when delivered or picked up to ensure proper amounts. If any items are missing or damaged when returned, full replacement cost for the items will be charged. You the customer are responsible for all equipment rented from time of delivery until time of return. Please be sure that all rented equipment is secured when not in use, and protected from weather. Equipment loss or damaged will be charged at full replacement cost.
China, Glassware and Flatware: All items are to be rinsed clean. Please do NOT scrub items or put in a dishwasher. If damage occurs to any items, a full replacement cost will be applied.
Linens: Linens will be delivered at time of equipment delivery. A FULL replacement cost is charged for lost, torn, burned, or wax stained linens. Do not attempt to clean linens yourself as specific treatment is given to our linens. All charges will be applied to customer credit card on file.
Hold Harmless: Customer is responsible for all losses, damages and/ or injuries, to real property, persons or otherwise, claimed during or arising out of this rental agreement.
Customers Responsibility: You are responsible to read and understand our policies. We suggest an adult be present for a delivery to specify where equipment is to be placed, contract signature, and payment of any balance owed. If your event is to take place at a park, marina, ect., it is your responsibility to obtain the permit and assume all charges for our entry and exit. For any reason of re-delivery to your event because of customer lack of responsibility or not present there will be an additional charge.